Friends & Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.       

Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

The Devonshire Lodge Practice has collected 3758 responses in the last 12 months. In May 2024, the practice received 290 Very Good responses out of 399. Followed by 68 Good responses.

However, the practice received 26 of Neither good nor poor which is the highest number so far. The practice also received 9 Poor, 5 Very Poor and 1 Don’t know responses. 

If you wish to explore more about the FFT, please click on this link https://www.england.nhs.uk/publication/friends-and-family-test-data-april-2024/#heading-3

Should you have any suggestions to improve how the Practice operates or manages its services, please complete a Friends and Family Test feedback form.

Friends and Family Test

Overall, how was your experience of our service?